QUESTION 20 Refer to question 18. There are things managers can do to Improve business processes to reduce customer waiting. Which of the following operational and marketing levers have the potential to reduce the average customer waiting time? (There are multiple correct answers and partial credit is available.) Teach the 3 hairstylists to work more consistently so that each customer contact is closer to 25 minutes (le, make cvp less than 1). Teach the 3 hairstylists to work faster (ie, so that their average service time is less than 25 minutes). Reduce the average inter arrival time of customers from every 10 minutes to every 8 minutes. Create a smartphone reminder app that gets customers to arrive on time (ie, reduce inter-arrival time variability so that CVis less than 1). Install a 4th salon chair and hire a 4th hair stylist (le, increase hair stylist capacity 33). Raise the price of hairstyles to scale back customer demand (and effectively have customers arrive less often than 1 every 10 minutes)