QUESTION 20

1. Using Johnsons rule, determine the job sequence for the following six jobs.

   Job	Work Centre 1	Work Centre 2
   A	5	1
   B	7	4
   C	9	8
   D	12	10
   E	6	12
   F	2	3

   		FDECBA
   		BACDEF
   		FEDCBA
   		FEDBCA

2 points

QUESTION 21

1. Use the following information to answer questions 21 - 29

   Assume you have recently graduated from MRU with your BBA. You used the last of your student loans to purchase a micro-brewery from a partnership with both members wanting to retire. The business had been struggling financially for years. Because you studied Operations, you believe you can improve the quality of the product and re-build the business. Assign the appropriate quality tool to the issue.

   21. Your first step is to understand the operations and map it all out:

   		Check sheet
   		Run chart
   		Affinity chart
   		Flow chart

1 points

QUESTION 22

1. You do some research to find out what is standard in the brewing industry

   		Brain-storming
   		Benchmarking
   		Quality circles
   		Affinity chart

1 points

QUESTION 23

1. The retiring couple handed you an envelope filled with customer complaints and customer surveys. How would you analyse this information?

   		Run chart
   		Flow chart
   		Pareto
   		Check sheet

1 points

QUESTION 24

1. You want to reach out to some of the customers to learn more about their opinions of the beer.

   		Interviewing
   		Quality circle
   		Scatter diagram
   		Cause and effect

1 points

QUESTION 25

1. You want to prioritize the complaints for the business and work at solving the most significant issues first.

   		Histogram
   		Pareto chart
   		Cause and effect diagram
   		Tally chart

1 points

QUESTION 26

1. You learn that beer needs to be heated to a certain temperature in order for the fermentation process to occur; however, anything too high will cause the beer to have a bitter flavor.

   		Cause and effect diagram
   		Affinity diagram
   		Scatter diagram
   		Control chart

1 points

QUESTION 27

1. You want to determine which day of the week you sell the most beer.

   		Control chart
   		Cause and effect diagram
   		Histogram
   		Affinity diagram

1 points

QUESTION 28

1. Now that you have lots of great information about the business, you lay it all out and try to make sense of what the quality issues are with the business.

   		Scatter diagram
   		Cause and effect diagram
   		Benchmarking
   		Histogram

1 points

QUESTION 29

1. What trade-offs are involved in deciding how much to spend on quality improvement? List between 2-4 issues.