QUESTION 20

When an individual member has a problem or needs assistance it is __________ that provides the necessary assistance.

	a.	Claims Department
	b.	Marketing Department
	c.	Finance Department
	d.	Member Services

2 points

QUESTION 21

Self-insured employers bear the financial ________for medical expenses themselves.

	a.	Mandates
	b.	Premium
	c.	Risk
	d.	Appropriation

2 points

QUESTION 22

Medicaid managed care is an easy to manage line of business. Most plans have a well diverse population with little medical and social needs therefore requiring limited provider networks.

True

False