Question 21 (1 point)

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The Six Sigma quality standard is a quality philosophy developed by engineers at Motorola during the 1980s, when they were looking for a more precise way to measure process defects. The Six Sigma methodology is referred to as DMAIC: Define, Measure, __________, Improve, and Control.

Question 21 options:

a)

Activity

b)

Adjust

c)

Activate

d)

Analyze

Question 22 (1 point)

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In high-involvement organizations (HIOs), employees are involved in all of the following except:

Question 22 options:

a)	are accountable for the results

b)	designing their own work processes

c)	establishing the work objectives that align with the organizations strategy

d)	being empowered to take the actions necessary to complete their work

Question 23 (1 point)

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When an employee shows potential and is interested in growth opportunities, employers use _______________ to assign new responsibilities or tasks that challenge the employee to use existing skills and abilities in new ways or to develop new ones as they tackle new assignments.

Question 23 options:

a)	Job design

b)	Task significance

c)	Task identity

d)	Job enrichment

Question 24 (1 point)

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Although development programs address long-term organizational needs, training programs are designed to address short-term needs. ADDIE is an acronym that describes the five elements of instructional design. The letters in the acronym stand for Analysis, D_______________, D_______________, Implement, and Evaluate.

Question 24 options:

a)	Design, Development

b)	Development, Design

c)	Design, Documentation

d)	Development, Documentation

Question 25 (1 point)

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A learning curve is a graphical representation of the rate of learning over time. A negatively accelerating learning curve is characterized by which one of the following?

Question 25 options:

a)	A slow start in learning that increases as the learner masters different aspects of the process or task.

b)	Rapid increases in learning at the beginning that taper off as the learner becomes more familiar with the process or task.

c)	It begins with a slow learning process that accelerates over time and then slows again.

d)	It begins with a rapid increase in knowledge that leaves off after a period of time, and no additional progress occurs for an extended period of time.

Question 26 (1 point)

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________________ active training method is a form of the simulation method. It allows inexperienced workers to become familiar with and gain experience using equipment that either is hazardous or requires a level of speed that can be attained only with practice.

Question 26 options:

a)	Simulation

b)	Facilitation

c)	Socratic Seminar

d)

Vestibule

Question 27 (1 point)

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There are a number of common seating styles for training and the types of training for which each is most appropriate. The chevron arrangement is most appropriate for training situations in which

Question 27 options:

a)	participants will be taking part in small group discussions and interacting with each other in addition to participating in activities as a single group.

b)	participants will be listening to presentations, using manuals or handouts, and taking notes.

c)	participants will be interacting with the instructor and each other.

d)	presentations and discussions will take place.

Question 28 (1 point)

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Comparison appraisal methods compare the performance of individuals and employees to each other. In the _______________ method, employees are listed in order from the highest to the lowest performer.

Question 28 options:

a)	forced choice

b)	paired comparison

c)	forced ranking

d)

ranking

Question 29 (1 point)

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Training is an effective tool for improving productivity and increasing operational efficiency. Training may take place at three levels. Which one of the following is not one of the three identified levels?

Question 29 options:

a)

Task

b)	Organizational

c)

Team

d)	Individual

Question 30 (1 point)

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Human resource management (HRM) interventions focus on individuals in the organization. Which of the following is a type of HRM intervention?

Question 30 options:

a)	Developing hiring and selection procedures that attract people with the KSAs needed by the organization

b)	Designing jobs that increase employee satisfaction

c)	Developing diversity programs that blend employees from various backgrounds into cohesive work unites for the organization

d)	All of the above