Question 21 (4 points) Match the term on the left with its correct meaning on the right. 1. A comprehensive management approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include both suppliers and clients/customers. Used to enhance quality and productivity in business organizations 00 DO Six Sigma Total Quality Management (TQM) Lean or Lean Manufacturing 2. A production practice that is all about creating more value for customers with fewer resources. A lean organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste. Continuous Improvement 3. A methodology of quality that strives for near perfection and the elimination of nearly all defects. The process must not produce more than 3.4 defects per million opportunities. 4. Process for Improvement that states when one process is improved then another one is addressed, and so on, with the end goal being perfection Question 22 (1 point) Determine if the following statement is true or false. ISO is oriented toward compliance, or what we have termed conformance to quality. O 1) True O2) False