Question 21 (6 points) Overbooking is monitored by the:

Question 21 options: A) OSHA B) FCC C) IRS D) DNS E) FTC

Question 22 (3 points) If the hotel bar has a POS, both cash sales and credit-card sales made in the cocktail lounge appear immediately on the folios of the drinking guests.

Question 22 options: A) True B) False

Question 23 (6 points) An advanced deposit has not appeared on the first line of the folio after a guest with a reservation arrives because the:

Question 23 options: A) Deposit was made with a personal check B) Hotel had simply overlooked the deposit earlier C) Guest is a VIP D) Deposits usually appear between the third and fourth postings E) Either A or D

Question 24 (6 points) Typically, there are often 5 parties involved in the development and operation of a hotel; which of the following is NOT part of that group? A (An):

Question 24 options: A) Management company B) Ownership interest C) Lending institution D) Government agency E) None of these; that is, all are part of the development

Question 25 (3 points) Access to a central reservation system is a major reason for an independent hotel to join a franchise.

Question 25 options: A) True B) False

Question 26 (3 points) Hotel identification is not absolute: A commercial hotel, for example, may service permanent (residential) guests as well as tourists.

Question 26 options: A) True B) False

Question 27 (3 points) In setting room rates, the Rule of Thumb focuses on the need to recover costs.

Question 27 options: A) True B) False