$=========$ Question $2$ Psychological Contract $====$

You have an employee who has just had a home run $$ after months of work Jane landed a three year contract with a new customer that will have a material impact on revenue in your area.

You know that recognition and rewards should be tied closely to the event you want to reward, but you really don$$t have any immediate options for recognizing the employee. Instead you meet with her and tell her:

$$Outstanding job Jane. We really needed this new customer and it puts us in the right place to meet our targets this year. If it was up to me$,$ I would see you get a pay bump right away; however, as you know our annual increase cycle was last month. I can promise you; however, that I will fight for you to get the raise you deserve next review period.$$

Analyze this through the lens of the psychological contract.

a$)$ What is the psychological contract that has been set? What are the employer's duties and how might this affect the employee's behavior and expectations over the next year?

b$)$ Fast forward to next year and it$$s raise time. What do you see as the possible outcomes and reactions from Jane when she hears about her raise? In each case, what is the likely impact on Jane$$s job satisfaction?

c$)$ What should the supervisor have said to Jane at the beginning of this scenario? Why $$ explain in terms of the psychological contract.