QUESTION 22 When determining how to improve a process that is not meeting the company's targets for process capability for both the process capability ratio and the process capability index, you should do which of the following? a. Re-calculate the X-bar chart UCL and LCL based on cleansed data, after all, it can't be true b. Improve the process capability ratio first to the targeted level, then improve the process capability index c. Stop the process to find the assignable cause for the data points outside of either the LCL or UCL to eliminate the causes for making bad product d. Improve the process capability index first to the targeted level, then improve the process capability ratio QUESTION 23 When designing your process, you must determine trade-offs, like skilled workers versus specialized equipment, the amount of customer engagement, etc., and set up your process accordingly. Which of the following is not true? a. A service business set up as a front office will have high customer interaction or engagement b. A continuous flow make-to-stock process in manufacturing will have high product variety and customization c. With high customer involvement, you may face the challenge of disruptive customers that have a different view of quality than you do d. The purchase of special purpose equipment should be evaluated against the costs of flexible or specialized labor