Question: Question 23 (1 point) Todd has been working with the Durham District School board to integrate his app, which teaches teachers and students how to

Question 23 (1 point) Todd has been working with

Question 23 (1 point) Todd has been working with the Durham District School board to integrate his app, which teaches teachers and students how to deal with bullying, in schools. Todd has centralized a place where both he and the school board can monitor how the teachers interact with the program and how frequent the app is used. Todd is in which stage of CRM? Customer Support Redefining Relationship Oo oo Marketing Research Business Development Question 24 (1 point) Target was in the news because it sent coupons for baby products to a repeat shopping household. Essentially, they tracked the buying habits in the household and announced that a teenage household member was pregnant before the parents knew. This is a testament to which type of customer feedback? Campaign management O O O O Retaining loyal customers Reinforcing customer purchase Cross selling other products and services

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