QUESTION 23

1. CHAPTER 1: Your future employer will expect you to:

   		Show how your education determines your income.
   		Show professionalism.
   		Confront the challenge of the information age workplace.
   		Possess a high IQ.

1 points

QUESTION 24

1. CHAPTER 5: According to the course textbook, __________ enable businesses to connect with customers and employees, share company news, and exchange ideas.

   		Social networking sites.
   		Phone calls and memos.
   		Corporate blogs, podcasts, and complaints.
   		Podcasts, thank you letters, and wikis.

1 points

QUESTION 25

1. CHAPTER 1: According to the course textbook, sloppy emails send a nonverbal message that

   		You are uneducated and cannot write.
   		None of the options listed are correct.
   		You are very professional and pay attention to details.
   		You are in a terrific hurry or that you do not care about the receiver.

1 points

QUESTION 26

1. CHAPTER 9: According to the textbook, analytical reports

   		May intend to persuade readers to act or change their beliefs.
   		All of the options listed are correct.
   		May include the writers recommendations.
   		Provide data or findings, analyses, and conclusions.

1 points

QUESTION 27

1. CHAPTER 9: Collecting information from company records, printed material, electronic resources, observation, surveys, and questionnaires is

   		Typical of both primary and secondary sources.
   		Used only for secondary sources.
   		Unnecessary if the information given is already known by the reader.
   		Only used for primary sources.

1 points

QUESTION 28

1. CHAPTER 9: Like other business messages, reports can range from (1) __________ to (2) __________ depending on their purpose, audience, and setting.

   		(1) objective / (2) impartial
   		(1) descriptive / (2) informative
   		(1) cause / (2) effect
   		(1) informal / (2) formal

1 points

QUESTION 29

1. CHAPTER 2: Which of the following sentences includes bias-free language?

   		Executives and their spouses were invited to the gala.
   		We asked an Indian businessman to be the keynote speaker at the gala.
   		The businessman looked so professional and confident at the gala.
   		The waitresses did a great job at the gala and served the guests quickly.

1 points

QUESTION 30

1. CHAPTER 6: Business letters are not appropriate when the situation

   		Favours a persuasive and well-considered presentation.
   		Calls for informality and insensitivity
   		Requires confidentiality.
   		Demands a permanent record.