QUESTION 23 Management as a process means: management needs certain skills to manage effectively there are a number of ways to reward good behavior management needs to work as many hours as necessary to get the job done there is a manager's hierarchy that all managers must be aware planning, organizing, leading and controlling resources and people to meet organizational goals QUESTION 24 What is SWOT used for to analyze a business internally and externally to evaluate production objectives serves as a consulting service the government to analyze a business large companies to assist them to evaluate their financial stability