Question: Question 25 (2 points) According to the text, given current issues in operations and supply chain management, managing customer touch points becomes a concern when:

Question 25 (2 points) According to the text,

Question 25 (2 points) According to the text, given current issues in operations and supply chain management, managing customer touch points becomes a concern when: a) complaints arise about shaking hands with customers in cultures that is frowned upon. b) firms market global products c) a firm has a workforce trained in specifically diverse situations and the correct level of service may be hard to discern d) senior executives fail to recognize the contribution OCSM can make to their success e) firms striving to become super-efficient begin to scrimp on staffing and training customer support personnel

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