Question: QUESTION 25 Customer Perceived Value (CPV) is another way to gauge customer satisfaction that measures: a. Customer Loyalty Index b. Product/Service benefit versus cost c.

QUESTION 25

  1. Customer Perceived Value (CPV) is another way to gauge customer satisfaction that measures:

    a.

    Customer Loyalty Index
    b.

    Product/Service benefit versus cost
    c.

    Customer Complaint Feedback
    d.

    Technical contact versus Behavioral contact

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