QUESTION 27 True has the ability to be an activity, as well as formal communication which in some instances may involve staff media personnel mascots players and other product extensions sponsors and key components of the organization a community relations Ob public relations Oc communication od crisis management managing expectations QUESTION 27 True has the ability to be an activity, as well as formal communication which in some instances may involve staff media personnel mascots players and other product extensions sponsors and key components of the organization a community relations Ob public relations Oc communication od crisis management managing expectations