QUESTION 29

1. The process of getting things done, effectively and efficiently, through and with other people is called:

   		leadership.
   		directing.
   		controlling.
   		management.
   		organizing.

2 points

QUESTION 30

1. In dealing with employees, supervisors must recognize that they must be:

   		authority figures.
   		flexible and adaptable.
   		autocratic leaders.
   		self-centered.
   		individual decision makers.

2 points

QUESTION 31

1. Every organization has a set of unwritten norms that members of the organization accept and understand and which guide their actions. This system of shared meaning is:

   		corporate policy.
   		organization's culture.
   		bureaucracy.
   		self-monitoring.
   		collaboration.

2 points

QUESTION 32

1. The application of resolution and stimulation techniques to achieve the optimum level of departmental conflict is:

   		conflict management.
   		re-engineering of the work process.
   		human resource management.
   		job specialization.
   		division of labor.