Question: Question 3 0 2 . 5 pts is the discrepancy between the development of customer - driven service standards and actual service performance by company

Question 30
2.5 pts
is the discrepancy between the development of customer-driven service standards and actual service performance by company employees.
Gap 2- Service Design and Standards Gap
Gap 4- Communication Gap
Gap 3- Service Performance Gap
Gap 1- Listening Gap
Question 3 0 2 . 5 pts is the discrepancy between

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