Question: is the discrepancy between the development of customer - driven service standarts and actual service performance by company employees. Gap 4 - Communication Gap Gap

is the discrepancy between the development of customer-driven service standarts and actual service performance by company employees.
Gap 4- Communication Gap
Gap 3- Service Performance Gap
Gap 1- Listening Gap
Gap 2- Service Design and Standards Gap
is the discrepancy between the development of customer-driven service standarts and

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