Question: Question 3 0 Managing customer touch points becomes a concern under current issues in OCSM when firms striving to become superefficient begin to scrimp on

Question 30
Managing customer touch points becomes a concern under current issues in OCSM when
firms striving to become superefficient begin to scrimp on staffing and training customer support personnel.
a firm has a workforce trained in specifically diverse situations and the correct level of service may be hard to discern.
firms market global products.
senior executives fail to recognize the contribution OCSM can make to their success.
Question 30 Managing customer touch points becomes a concern under current

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