Question: QUESTION 3 0 When creating a blueprinting for a technology - delivered self service, a row labeled onstage technology can be added to the blueprint:

QUESTION 30
When creating a blueprinting for a technology-delivered self service, a row labeled "onstage technology" can be added to the blueprint:
Only in place of the onstage contact employee action row
Only in addition to the onstage contact employee action row
Either in place of or in addition to the onstage contact employee action row
Above the physical evidence row
Below the support process row
QUESTION 30 When creating a blueprinting for a technology-delivered self service,

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