Question: Question 3 (1 point) Write a non- conformance statement for the following audit finding: There is no defined procedure to review customer satisfaction data and

following audit finding: There is no defined procedure to review customer satisfaction

Question 3 (1 point) Write a non- conformance statement for the following audit finding: There is no defined procedure to review customer satisfaction data and initiate CARs where indicated. Responsibilities relative to this review have not been defined (Ref ISO 9001 9.1.2 and 5.3)

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The quality of the argumentation

The status rule: We tend to have more confidence in information presented by someone who has a relatively high status and rank in society than by someone who hasnt.

The spatial rule: The closer spatial proximity we have to an event, the more importance we will attach to it.