Question: Question 3: (15 marks total) Algonquin Highlands Telecom Ltd. is an internet service provider. The company had 9,000,000 subscribers in 2019, and employed 12 customer

Question 3: (15 marks total) Algonquin Highlands Telecom Ltd. is an internet service provider. The company had 9,000,000 subscribers in 2019, and employed 12 customer service representatives. During 2019 each customer service representative worked 7 hours per day for 241 days at a fixed annual salary of $35,000. The company received 60,000 telephone calls from its customers in 2019 that lasted ten minutes on average. Required a. Calculate the cost of unused customer service capacity in 2019 with the assumption that customer service costs are engineered costs

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