Question: Question 3 (19 points) Saved A) Using Figure 1, complete a total cost analysis based on the comparison chart. This will require you to calculate

Question 3 (19 points) Saved A) Using Figure 1, complete a total cost analysis based on the comparison chart. This will require you to calculate all associated costs for the current support desk as well as the three (3) proposals. You MUST show all of your calculations. ( 16 marks) B) After you have completed your calculations, please SCORE (from 1 to 5 ) the 3 proposals (Figure 2). Provide a brief explanation for your scoring choices. Remember you are NOT scoring or including the current support desk. ( 3 marks) Figure 1: Yearly Costs of the Present and Proposed Contact (Call) Centre Alternatives Figure 2: Scoring Scheme 5= excellent 5 = excellent 4= ROOd 3= average 2 - fair 1= pOof B) (3 marks )

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