Question $3-20$ Marks

a$)$ Identify and discuss four $(4)$ important scope aspects of IT projects that affect quality management planning.

$(4$ Marks$)$

b$)$ One of the main goals of quality control is to improve quality. Discuss four $(4)$ outcomes of the quality control process.

$(4$ Marks$)$

c$)$ Identify our $(4)$ basic tools used in the quality control process, highlighting the specific objectives in the use of these tools $($Use illustrations where appropriate$).$ Marks$)$

d$)$ It is strongly recommended that testing as a quality function should be performed during almost every phase of the systems development lifecycle and not just before a product is handed over to a customer. Discuss four $(4)$ recommended types of tests, identifying when they are conducted and what are the underlying objectives of each test.

$(4$ Marks$)$

e$)$ The cost of quality is the cost of conformance plus the cost of nonconformance. Discuss any four $(4)$ of the five major cost categories related to cost$.$

Marks$)$