QUESTION $3$

$(20$ Marks$)$

According to Goetch and Davis $(2015)$ Total Quality Management is described as a journey and not a destination. Critically discuss the core values of TQM$.$

QUESTION $4$

$(20$ Marks$)$

The International Organisation for Standardisation $($ISO$)$ standards are internationally agreed by experts. Think of them as a formula that describes the best way of doing something. It could be about making a product, managing a process, delivering a service or supplying materials $-$ standards cover a huge range of activities $($Schwalbe$,2010).$ With reference to ISO standards, discuss the quality management principles in which they reflect.

QUESTION $5$

$(20$ Marks$)$

With reference to relevant examples distinguish between quality assurance and quality control.