QUESTION $3(20$ Marks$)$

EThekwini Municipality, a fast$-$growing urban center, has initiated the Green City Bus Rapid Transport $($BRT$)$ Project with

the objective of easing traffic congestion and enhancing public transportation. This project will introduce dedicated bus

lanes along key highways, fifty $(50)$ new environmentally friendly buses, and upgraded bus stations equipped with realtime

passenger information. Keith Xola, the project manager, emphasised in his presentation to the municipal

management that stakeholder satisfaction is the most crucial project quality concept that must be prioritised to ensure

successful project delivery. Do you agree with his perspective? Justify your answer.