Question $3$

$[22$ marks$]$

Assume you own a printing company called XYZ Printing Services.

$3\mathrm{.}1$ Utilise the value chain model and discuss the primary activities $($steps$)$ involved to ensure you deliver the best customer service. $(5$x$2=10$ marks$)$

$2$

HISM$200-1-$Jan$-$June$2024-$FA$1-$ST$-$V$3-06022024$

$3\mathrm{.}2$ Examine at least three $(3)$ external forces that may impact XYZ printing Services operations and further explain how you can stay competitive as a business.

$)=(12$ marks