Question $3(25$ Marks$)$

Read the case study below, and then answer to the questions that follow, at the end. Mr$.$ Kiran, after completing his entrepreneurship course from Sweeden returned to Botswana and started a coffee shop $$Aroma coffee can$$ in the new famous mall in CBD$,$ Gaborone. The speciality of the coffee shop was the special aroma of the coffee and a wide variety of flavors to choose from. somehow, the business was neither profitable nor popular. Kiran was keen to find out the reason.

He appointed Ms$.$ Minar, an MBA from a reputed university, as a Manager to find out the causes

for the same. Minar took feedback from the clients and found out that though they loved the special unique aroma of coffee but where not happy with the long waiting time for processing the order. she also realized that there were some flavors whose demand was not enough. So$,$ she also decided to stop the sale of such flavors. As a result within a short period Minar was able to attract the

customers.

$($a$).$ Identify and explain in detail any three techniques of scientific management used by Minar to solve the problem. $(13$ marks$)($b$).$ Elaborate on the techniques and benefits that improve the quality of group decision$-$making

in an organisation. $(12$ marks$)$

Question $4(25$ Marks$)$

$$Change has become a central factor because in order to meet their objectives, organisations need to

focus on their customers and their changing requirements$.$

Discuss extensively, the necessary factors in the transformation and management of organisational

culture?