Question: Question 3 (20 marks) Quality management gurus have identified forces in the external environment which can help or hinder the organisation from organising and achieving

Question 3 (20 marks)

Quality management gurus have identified forces in the external environment which can help or hinder the organisation from organising and achieving its quality goals. As a Quality Manager in your organisation, choose FIVE of these external environmental forces and explain how they have affected quality of your products and service.

a) Indirect customer b) End user/consumer c) Internal customer

a) An organisation needs tools to help it identify quality problems and plan corrective action.

Use the following tools to identify quality problems in your organisation (10 marks): i) check sheet (3 marks ii) histogram (3 marks) iii) Pareto chart (4 marks)

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