QUESTION 3: [25] Perhaps the most overlooked skill that should be taught in school is listening. Though little or no formal instruction in listening is given in our schools, students are expected to come fully prepared to listen in class, take effective notes, and remember what is said. Therefore, attention needs to be paid to the skill, the artof listening effectively. 3.1. Outline and explain the four basic strategies for active listening (15) 3.2. Telecom has become increasingly focused on video, text, and data, as opposed to voice. Evaluate the techniques required for effective telephonic communication