Question $33(2$ points$)$

Elmer works as an associate at the front desk of AppleBloom Hotel. He is committed to treating customers with respect and is quick to address their requests during their stay at the hotel. Elmer's behavior aligns with which dimension of the RATER framework of service quality?

Responsiveness

Assurance

Reliability

Empathy

Question $34(2$ points$)$

Shifting consumer demand toward purchasing locally and $$xpressing environmental concerns have led retailers to $q,$

respond to these new demands

trim staff and cut down on selections

continue current practices

refuse to shift operations