Question: QUESTION 3 31 In TQM implementation the focus is on training all employees, and instruction is provided in many of the tools presented By comparison,

QUESTION 3 31 In TQM implementation the focus is

QUESTION 3 31 In TQM implementation the focus is on training all employees, and instruction is provided in many of the tools presented By comparison, Six Sigma emphasizes a certification programme for proficiency in quality tools Discuss the relative merits of each approach (15)

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