Question $35($Mandatory$)(2$ points$)$

Equipment$-$based services do not have the marketing concern of inconsistent quality because have been removed from the delivery of the service.

risk and product liability

people

learning requirements

automations

accessories

Question $36($Mandatory$)(2$ points$)$

The intangibility element of a service refers to the fact that it

has value that can only be determined by using subjective criteria.

can't be held, touched, or seen before the purchase decision.

requires the ability to provide the service even in times of no demand.

can maintain or accumulate good will with customers.

can be objectively evaluated.