Question: Question 3 7 3 . 7 p t s To cut costs, Sacred Heart Hospital laid off 3 0 members of its staff. Remaining staff

Question

37

3.7 p t s

To cut costs, Sacred Heart Hospital laid off

30

members of its staff. Remaining staff received cross

-

training so that they could perform more job duties. While financial performance did increase, the quality of work decreased because employees made more mistakes and errors. This illustrates the concept of:

cybernetics

the innovation and learning component of the balanced scorecard

concertive control

suboptimization

benchmarking

Question 37 3.7pts To cut costs, Sacred Heart Hospital laid off

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