Question: QUESTION 3 8 is very important to the process aspect of services because it helps identify steps that will ultimately lead to better service creation

QUESTION

38

is very important to the process aspect of services because it helps identify steps that will ultimately lead to better service creation and delivery processes.

A customer contact audit

An internal marketing review

A tangibility gap analysis

A service continuum

A consumer experience evaluation

QUESTION 38 is very important to the process aspect of services

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