Question: Question 3 9 2 . 5 pts In the lecture, a quote from Forbes was shared that stressed the importance of understanding how customers view

Question

39

2.5

pts

In the lecture, a quote from Forbes was shared that stressed the importance of understanding how customers view retail channels. Which of the following statements best summarizes the main idea of the quote?

It is important that retailers regularly update customers on the development of an omnichannel strategy.

Customers don't care about your retail channel structure. They are more concerned with customer experience.

If customers don't know how many channels are available, they will not be as satisfied with the retailer.

None of the answers accurately summarize the quote

Question 39 2.5 pts In the lecture, a quote from Forbes

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