Question: Question 3 Answer ALL questions. (a) As a Senior Manager of the Customer Service Department in Joyah Airlines (JOL), you are been instructed by CEO,

Question 3 Answer ALL questions. (a) As a Senior

Question 3 Answer ALL questions. (a) As a Senior Manager of the Customer Service Department in Joyah Airlines (JOL), you are been instructed by CEO, Dato' Dony Bernadi, to execute an intensive plan to improve the Quality and Reliability of service to JOL's customers. Prepare a thorough plan on how you going to apply the concept of QRM towards excellent Quality and Reliability services to the customers. (15 marks) (b) TATIONIC Malaysia Group was in the process of developing a new watch, the latest generation of 'Baby-X' in order to compete against the popular Baby-G by CASIO Japan. The product will be released in the middle of July 2021. Imagine if you are one of the key engineers involved in the project, discuss the ideas on how to verify the "Baby-X" during Qualification Testing. (15 marks)

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