Question: Question 3 Based on the GAPS approach to service design, such as depicted above, Gap 5 occurs when customers perceive that what they receive as

Question 3
Based on the GAPS approach to service design, such as depicted above, Gap 5 occurs when customers perceive that
what they receive as service is far from what they expected earlier. Give an example for each of the other 4 gaps. **related to Fundamentals of quality Management**
Question 3 Based on the GAPS approach to service design, such

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