Question 3: Case Study Title: The Wishy Washy Manager (10 points).

Whos Who: Matthew Knorr, Director of Food and Beverage

Emily Perkins, Lounge and Bar Manager

After the Food and Beverage meeting Matthew asked Emily to stay back for a minute and asked her, Emily have you made up your mind? Do you think we should increase the bar par stock level? We discussed this last month.

Do I have to decide now? What do you think I should do? Emily replied.

Well, you are the bar manager insisted Matthew.

Why dont you decide on this Matthew? I promise Ill go with the flow, answered Emily, with a charming facial expression. At this point Matthew was paged and had to leave the meeting room.

(Source: Austin, J., Cases for Hospitality)

Case Study Questions:

1. Describe the problem behavior.

2. What are the consequences of the problem behavior?

3. Describe the 4 leaderships styles, and which style(s) do you recommend Matthew to use with Emily?

4. Advise Matthew on how to appraise Emilys performance and establish career goals for Emily.