Question 3

In B&B Caf, a two-day workshop on effective feedback skills will be given to 20 managers. It is focused primarily on performance reviews. To ensure that the training program can achieve its objectives, you are required to:

1. explain how the training program should be evaluated throughout the training process (5 marks) and
2. describe four types of evaluation outcomes after training with an example each. (20 marks)

Question 4

The increasing number of competitors, which leads to a decline in the business profits of ABC Restaurant, has been brought to the attention of a senior manager. He believes that training should be given to regain the market leader in a highly competitive market. You, as a training manager, are approached by him for assistance. In a meeting with him, you are required to:

(a)	discuss the type of training needs analysis relevant to the situation (8 marks) and
(b)	elaborate on how data are collected to analyze the training needs. (22 marks)