Question 3 (Marks: 40) In this question, students are expected to propose solutions to the challenges identified in the implementation and usage Learning Management System for Riversdale College. Case Study: Riversdale College Learning Management System Traditional face-to-face teaching still plays a critical role in teaching and learning; however, challenges such as COVID-19 has necessitated the introduction of Learning Management Systems (LMS) in higher educational institutions at a large scale. An LMS is a software system designed to aid teaching and learning which operates in the World Wide Web, hence, having the flexibility of anytime access (Ho, Higson, Dey & Xu, 2009). Riversdale College has invested in a Learning Management system to create, share and manage the delivery of educational content. The LMS goal is in enhancing teaching and learning. The main aim of Riversdale College is to provide excellent educational opportunities that are responsive to the needs of a demographically diverse student population and equip them to exceed challenges as active participants in shaping the future of our world. Riversdale College uses the LMS in more innovative ways like student engagement, creating and editing content, live-streamed classes, making resources available to students and evaluating the students' progress and assessment management. Riversdale College has close to 16 000 students across four branches in different provinces in South Africa. It offers programs from higher certificates to degrees. Management has realised that students and lecturers are not fully utilising the LMS, yet it is the key to student engagement. The biggest challenge was acceptance of the LMS by the users, leading to a great dislike of the LMS by most students. Lecturers are also not facilitating or encouraging the use of the LMS by the students. Users cite a lack of technical support and resources such as data and personal computers. Considering the full-scale implantation of the Learning Management System, evaluate how (10) the McKinsey's 7-S Model and the Balance Business Scorecard can be used to execute this strategy