question 3 please

INSTRUCTION: Answer ALL the questions (100 marks) Ya Kun K3= Tast Ya Kunk hustele bepanires were in 1944 is s coffee thop itarted by Loi Ah Koon, who Ya Kun ton a faunily-ayle work covisuaneed and an established "pquaction from within" poticy. There is alwo a stroag emphasis on teanwokk, where tielping one anothet is the nom, even betweel cmployes across outies and departments. The top management sche as role models to reinforce this 10amwant catture in Ya Kan. The organization also has' Jab opetings for the witlet saef ate ats well as through recritment notices at -theif outtets Appticants who respond to the with the senior area nuanager and one with the operations maneger Job applicants are screened primarily for their level of commit to work shifts. Other desirable qualities inchide integrity, ditigenee. and henesty. Friof experience in the food and beverage industry is not essential.Y. Keun believer that if an applicant is committed and wiling to learn, the necessary skills to exect in the job cant easily be taught. Successful applicants then go through 2 wecks of training and remain an probation for 3 months Most of Ya Kan Singapore's outlet staff are more than 30 year of age because mature workers generally have better work attitudes and exhibit a higher level of job commitment. Atso, the majority of the outlet staff are Singaporeans, with a small proportion from Malaysia and China. Most of the outet staft are full-time workers, with some patt-time staff hired to complement the full-time staff when they go on vacation or become ill. The usual operating hours of each outtet are from 7AM to II PM, and the staff work 8-hour shifts. Each outlet has about 10 staff working each of the two shifts: The emphasis on good attitude and charketer in the selection of outlet staff has helped Ya Kun build a pool of hardworking and cominitted workers. Loyalty, honesty, and faimens are the most important attributes sought in selecting store manngers from among the outlet staff. All these helps keep the staff happy and committed to the company, which Ya Kun believes has transtated into their serving their customers well. The main challenge YaKun faces in its recruitment efforts is finding cmployees with the right attitude, because the technical skills required are relatively easy to learn. Some applicants were unwilling to work shifts, making it difficult fot YaKun to hire them: Shift work is inevitable in the food and beverage retail industry. 3. A good attitude and commitment are two important attributes that Y a Kun looks for in its job applicants. a) Justify THREE (3) reasons is a job interview an effective method to assess these two attributes. ( 15 marks) b) Recommend what else can Ya Kun do to get reliable information on these two attributes. Recommend THREF. (3) other methods of selection that can be used by Ya Kun (20 Marks) INSTRUCTION: Answer ALL the questions (100 marks) Ya Kun K3= Tast Ya Kunk hustele bepanires were in 1944 is s coffee thop itarted by Loi Ah Koon, who Ya Kun ton a faunily-ayle work covisuaneed and an established "pquaction from within" poticy. There is alwo a stroag emphasis on teanwokk, where tielping one anothet is the nom, even betweel cmployes across outies and departments. The top management sche as role models to reinforce this 10amwant catture in Ya Kan. The organization also has' Jab opetings for the witlet saef ate ats well as through recritment notices at -theif outtets Appticants who respond to the with the senior area nuanager and one with the operations maneger Job applicants are screened primarily for their level of commit to work shifts. Other desirable qualities inchide integrity, ditigenee. and henesty. Friof experience in the food and beverage industry is not essential.Y. Keun believer that if an applicant is committed and wiling to learn, the necessary skills to exect in the job cant easily be taught. Successful applicants then go through 2 wecks of training and remain an probation for 3 months Most of Ya Kan Singapore's outlet staff are more than 30 year of age because mature workers generally have better work attitudes and exhibit a higher level of job commitment. Atso, the majority of the outlet staff are Singaporeans, with a small proportion from Malaysia and China. Most of the outet staft are full-time workers, with some patt-time staff hired to complement the full-time staff when they go on vacation or become ill. The usual operating hours of each outtet are from 7AM to II PM, and the staff work 8-hour shifts. Each outlet has about 10 staff working each of the two shifts: The emphasis on good attitude and charketer in the selection of outlet staff has helped Ya Kun build a pool of hardworking and cominitted workers. Loyalty, honesty, and faimens are the most important attributes sought in selecting store manngers from among the outlet staff. All these helps keep the staff happy and committed to the company, which Ya Kun believes has transtated into their serving their customers well. The main challenge YaKun faces in its recruitment efforts is finding cmployees with the right attitude, because the technical skills required are relatively easy to learn. Some applicants were unwilling to work shifts, making it difficult fot YaKun to hire them: Shift work is inevitable in the food and beverage retail industry. 3. A good attitude and commitment are two important attributes that Y a Kun looks for in its job applicants. a) Justify THREE (3) reasons is a job interview an effective method to assess these two attributes. ( 15 marks) b) Recommend what else can Ya Kun do to get reliable information on these two attributes. Recommend THREF. (3) other methods of selection that can be used by Ya Kun (20 Marks)