answer question 3 with detail explaination.

INSTRUCTION: Answor ALL the questions (100 marks) Ya Kun Kaya Toast Ya Kun's humble beginnings were in 1944 in a coffee shop started by Loi Ah Koon, who served coffee, tea, cggs, and toast. Ya Kun Intemational was incorporated in 200I in Singapore and currently has 32 outlets in Singapore and 27 franchise outlets in other parts of Asia. The overseas outicts are located in ladonesia, Taivan, Japan, South Korea, Vietnam, and the Philippines. Ya Kun has a fimily-style work environment and an cstablished "promotion from within" policy. There is also a strong emphasis on teamwork, where helping one another is the norm, even between employees across outlets and departments. The top managenent serve as role models to reinforce this teamwotk culture in Ya Kun. The organization also has a very flat structure, where staff feel comfortable approaching their superiors to discuss their problems or suggestions for improvements Job openings for the outlet staff are advertised in Chinese and English newspapers, as well as through recruitment notices at their outlets. Applicants who respond to the advertisements are invited to interview. Applicants go through two rounds of interviews-one with the senior ares manager and ooe with the operations munager. Job applicants are sereened primarily for their level of commitment and willingness to work shifts. Other desirable qualities include integrity, diligence, and honesty. Prior experience in the food and beverage industry is not essential. Ya Kun believes that if an applicant is committed and willing to leam, the accessary skills to excel in the job can easily be taught. Successful applicants then go through 2 weaks of training and remain on probation for 3 months Most of Ya Kun Singaporc's cutlet staff are more than 30 years of age because mature workers generally have better work attitudes and exhibit a higher level of job commitment. Also, the majority of the outlet staff are Singaporeans, with a small proportion from Malaysia and China. Most of the outlet staff are full-time workers, with some part-time staff hired to complement the full-time staff when they go on vacation or become ill. The usual operating hours of each outlet are from 7AM to 11PM, and the stafi work 8-tour shifts. Each outlet has about 10 staff working each of the two shifts The emphasis on good attitude and character in the selection of outlet staff has helped Ya Kun build a pool of hardworking and committed workers. Loyalty, honesty, and faimess are the most important attributes sought in selecting store managers from among the outlet staff. All these helps keep the staff happy and committed to the company, which Ya Kun believes has translated into their serving their customers well. The main challenge Ya Kun faces in its recruitment efforts is finding employees with the right attitude, because the technical skills required are relatively easy to learn. Some applicants were unwilling to work shifts, making it difficult for Ya Kun to hire them: Shift work is inevitable in the food and beverage retail industry. 3. A good attitude and commitment are two important attributes that Y a Kun looks for in its job applicants. a) Justify THREE (3) reasons is a job interview an effective method to assess these two attributes. (15 marks) b) Recommend what else can Y a Kun do to get reliable information on these two attributes. Recommend THREF. (3) other methods of selection that can be used by Ya Kun (20 Marks)