Question: Question 3 ( Unit 3 , CLO 2 ) Your organization is facing an issue with customer service personnel showing low enthusiasm, which is impacting

Question 3(Unit 3, CLO2)
Your organization is facing an issue with customer service personnel showing low enthusiasm,
which is impacting the quality of customer interactions. After conducting a training needs analysis,
It has been determined that improving customer service skilts is a key solution. You have identified
two external training programs that align with your objectives: experiential training program and
interactive computer program.
Which training program would you choose to address the issue of low enthusiasm among your
customer service personnel? Provide a detailed justification for your choice.
(30. Marks)
Question 3(Unit 3, CLO2) Your organization is facing an issue with

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