Question $3($Unit $3,$ CLO$2)$

Your organization is facing an issue with customer service personnel showing low enthusiasm,

which is impacting the quality of customer interactions. After conducting a training needs analysis,

it has been determined that improving customer service skills is a key solution. You have identified

two external training programs that align with your objectives: experiential training program and

interactive computer program.

Which training program would you choose to address the issue of low enthusiasm among your

customer service personnel? Provide a detailed justification for your choice.

$(30$ Marks$)$