Question: Question 3 . Using the information from the case study to answer the following Hong Kong Disneyland: Human resource programs to Motivate Employees Providing a
Question Using the information from the case study to answer the following
Hong Kong Disneyland: Human resource programs to Motivate Employees
Providing a magical experience for every guest customer Disney, with all its hotels and parks, is a global leader in the themepark and service industry. The company's performance depends on a motivated workforce. The HR Training plays a pivotal role in keeping cast staff members motivated.
In Hong Kong Disneyland HKDL opened its doors to the public. Since then, the theme park has served million guests from around the world. In it saw a percent increase in visitors, with a recordhigh attendance of million visitors.
Representing about different nationalities, the resort employs workforce of more than fulltime and parttime employees at the theme park and its two hotels during the most popular summer period. Most of the resort's staff are under years old. The magic begins with the recruitment of employees who are friendly, innovative, responsible, and are passionate about Disney stories. Disney manage ment understands what is important to cast members or what excites them in HKDL Therefore, HKDL address the value proposition of young talents through comprehen sive training programs, transparent career paths and opportunities, recognition and engagement, and by providing a fun environment. Cast members learn Disney culture in a number of ways such as training
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