QUESTION 3 What does the framework "zero waste" mean? O Reduce legal risk O Recycling O Reduce liability Increase efficiency QUESTION 4 All of the following are benefits of cross-docking, except: O Improved customer satisfaction O Reduced warehouse space and associated handling costs Reduced operating costs Reduced transportation costs QUESTION 5 The first step in maximizing space capacity is to: O Increase turnover Optimize costs Eliminate excess inventory Ensure inventory accuracy QUESTION 7 When employees reach incremental target goals or milestones, they can rewarded in numerous ways. All of the following are effective reward programs, except: O Public recognition Incentive Intrinsic value Extrinsic value Performance appraisal QUESTION 9 Businesses who return pallets to the manufacturer are participating in a supply chain management function called: Dumping Optimization Reverse logistics Integration QUESTION 10 The main reasons for using a centralized warehouse are: Impact on costs and customer service levels Customer's perceptions Goods shipping from other countries impact on transportation costs QUESTION 11 The term "sustainable development" refers to satisfying the needs in the present without imperiting the needs of future generations. True O False QUESTION 12 Sustainability of the supply chain can be enhanced by effective carrier selection. The most sustainable choice is the carrier that offers: Lowest freight rates Lowest overall transport costs Lowest cost for a predetermined customer service level Highest level of customer service, regardless of costs