QUESTION 3 When customer expectations are exactly met by the product or service offering, which of the following occurs? O Anger O Satisfaction O Dissatisfaction O Delight QUESTION 4 People tend to look for causal explanations for events that happen. For instance, when something good happens, someone likely believes they did something right. However, when something bad happens, they tend to blame a product, other person, or a company. What can explain this phenomenon? O Regularity Principle Equity Theory Procedural Justice Attribution Theory QUESTIONS If you buy something frequently without thinking much about it, that purchase has what? O Low involvement Fair Involvement Moderate Involvement High involvement