Question 3 

You work in a highly dynamic project environment. The flow of information in its various forms is the basis for communication. The richness of information often depends on the communication method or type being used, often non-verbal communication. Global project teams require a wide variety of ways of communicating. As the team lead, you have had to intervene, mediate, motivate and manage team members.

3.1 Analyse how non-verbal communication affects verbal communication. (5 marks)

3.2 Why do project teams need a wide variety of methods for distributing information? (3 marks)

3.3 In what project situation would the richness of face-to-face communication be a drawback rather than an advantage? (6 marks)

3.4 Information distortion happens when information is passed on from one channel to another. How can you minimize information distortion and ineffective communication within a project team and amongst project stakeholders? (5 marks)

3.5 From your experience as a project manager, you have to persuade team members on numerous occasions. You had to understand each team member and determine what might "tickles their fancy" to motivate them to work. Explain how you have done about this in the past. (10 marks