Question: QUESTION 30 The direct approach could be a good choice for a bad-news message if you expect to be able to solve the problem within

QUESTION 30

  1. The direct approach could be a good choice for a bad-news message if you expect

    to be able to solve the problem within a few days.

    the customer will be shocked by the news.

    the news will disappoint the reader.

    the news will make the reader angry or upset.

    the news to be accepted as a routine part of a business relationship.

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