QUESTION 30 Which control perspective answers the managerial question, "What must we do extremely well?" Customer perspective Financial perspective Innovation and learning perspective O Internal business perspective QUESTION 31 Which includes active recruitment from groups traditionally discriminated against and establishes minority hiring goals? Disparate Treatment O Sexual Harassment Adverse impact Affirmative Action QUESTION 32 What is the first step in the performance management process? O Defining performance Reviewing performance Monitoring performance Performance consequences QUESTION ZI When Alicia interviewed for a position as a computer programmer, she was asked to take a test on a particular programming language, Alicia took a(n) test O performance O personality O ability aptitude QUESTION 28 A summarizes what the holder of the job does and how and why he or she does it. For example, this document might state, "In this job, the worker delivers pizzas within a 10-mile radius of the pizzeria, quickly and promptly, while obeying all traffic laws and driving responsibly." Performance appraisal Job analysis Job description Job specification QUESTION 29 What is the process called that helps employees integrate and transition into their new job? Mentoring O Onboarding o Orientation Training